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Call 111 - When it is less urgent than 999

Home Visits

Urgent (Acute)
Home visits are usually for housebound patients or for patients who are too ill to attend surgery. Please phone the surgery you are registered with before 10.30am. The receptionist will ask for appropriate information - this helps the doctor to see the most urgent case first and plan visits efficiently.

The doctor may ring you back before visiting to check the urgency of the call.

Your visit may be refused if the doctor feels that it is more appropriate for you to be seen at the surgery.

For all non-urgent home visits including routine visits to the elderly or medication reviews for the housebound, please let the receptionist know that the visit is non-urgent and give an idea of what the visit is for, so that it can be allocated to the most appropriate professional. It might not be a doctor that visits.

Emergencies Out Of Hours
If you need a doctor and the surgery is closed, our telephone message will give you a number to ring. Your request will then be assessed and dealt with by the duty doctor or the primary care surgery. We would ask our patients to be thoughtful about using the emergency call-out system and avoid using it for minor problems which could wait until the surgery is open.

Local Services, Let Specsavers Opticians, Bearwood
Local Services, Let Specsavers Opticians, Bearwood