Book Appointments and make requests Online
Requests for appointments and administrative queries are now managed through our Total Triage system.
Our Triage form can be accessed online via:
AccuRx Triage Form
You can also access the form through the NHS App by selecting:
Appointments → Book an Appointment → Ask about a health problem
If you are unable to access the online form, or need assistance completing it, please contact the practice and a Care Navigator will be happy to help.
Our clinical team reviews all requests and will contact you with the most appropriate next steps. This may include:
- A telephone consultation
- A face-to-face appointment
- Advice or signposting to another service
Appointments with a doctor or nurse are available between 8:30am and 6:00pm.
For routine and advance bookings, you may request an appointment with a preferred clinician, and we will accommodate this where possible.
If your request is urgent and requires same-day medical attention, please submit a triage request as early as possible. If you are unable to complete the form online, please contact reception for assistance.
Please do not arrive more than 15 minutes before your appointment time. This will give you adequate time to book in at reception and will ensure we have a managed flow of patients in our waiting areas. If you are late for your appointment you may be asked to re-book.
If you are unable to attend your appointment, please let us know as soon as possible so it can be offered to another patient. Repeated missed appointments may result in removal from the practice list.
To cancel an appointment, please contact the surgery directly.
Please note: This is not an emergency service. If you are experiencing severe or acute chest pain, or have any medical emergency, call 999 or attend your nearest Urgent Treatment Centre or A&E Department.
Extended Access
Practices are working in partnership to provide additional GP appointments between 6.30pm and 8.00pm during the week and also on a Saturdays. If you need access to an evening or Saturday non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours.
Your appointment may be with another practice in the area and may not be at your registered practice.
Touchscreen Self Check-In Facilities are available at all surgeries
To avoid the queue at the reception desk, patients can conveniently use the self-check-in system located in the reception area. This system notifies the staff of your arrival for your appointment with the nurse or doctor. If you need any assistance, please ask the reception staff.
Mobile Phone Text Reminders
Patients will receive a text reminder about their appointment on their mobile phone.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
Local Pharmacist
Your local pharmacist may be able to offer help and prescribe some treatment or give advice for coughs, colds and other minor illnesses. These items bought over the counter are often cheaper than prescription charges.
Sick Children Needing Urgent Attention
The doctors are usually able to fit in these cases very quickly without a wait. We do this to relieve parental anxiety but would ask that the service is not abused. You will be offered the most appropriate appointment or a doctor will speak to you directly. All children under 5 will have a clinical assessment on the same day as requested.
Please inform the receptionist of the urgency of the situation.
Coping With Sick Children
Children are often unwell in the evenings and naturally this causes anxiety for parents. Fortunately, most children’s ailments are minor and commonly caused by viral infections. Viruses produce many different symptoms ranging from coughs, running noses, raised temperature, diarrhoea and vomiting etc.
Simple treatment using junior paracetamol and giving a child clear fluids will often help alleviate these symptoms. Earache at night is often distressing for a child and should be treated with paracetamol as directed and the child brought to the surgery first thing in the morning. Further advice on the management of children’s complaints can be given by your doctor or the health visitor.
Telephone Advice
If you require advice please ring the surgery you are registered with.
The receptionist may put you through to the doctor, if appropriate, or the doctor may phone you back when free.
Home Visits
Urgent (Acute)
Home visits are usually for housebound patients or for patients who are too ill to attend surgery. Please phone the surgery you are registered with before 10.30 am. The receptionist will ask for appropriate information - this helps the doctor to see the most urgent case first and plan visits efficiently.
The doctor may ring you back before visiting to check the urgency of the call.
Your visit may be refused if the doctor feels it is more appropriate for you to be seen at the surgery.
Non-Urgent
For all non-urgent home visits including routine visits to the elderly or medication reviews for the housebound, please inform the receptionist that the visit is non-urgent and give an idea of what the visit is for, so that it can be allocated to the most appropriate professional. It might not be a doctor that visits.
Emergencies Out Of Hours
If you need a doctor and the surgery is closed, our telephone message will give you a number to ring. Your request will then be assessed and dealt with by the duty doctor or the primary care surgery. We would ask our patients to be thoughtful about using the emergency call-out system and avoid using it for minor problems which could wait until the surgery is open.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Interpreting Service
If you need an interpreter to help you during your consultation with the nurse or doctor please let our reception staff know when you book your appointment as the interpreter service needs 48 hours notice. We may not always be able to book an interpreter if your appointment is urgent and at short notice. In this case you may bring a member of your family or a friend who is able to translate for you.