Practice Charter

PRACTICE POLICY

HELP US TO HELP YOU

Please be punctual. if you turn up late for an appointment you may be asked to re-book.

Missed appointments: Please inform the receptionist as soon as possible if you are unable to attend for an appointment.

If you inform us, we may be able to offer the appointment slot to someone else. If we can re-use unwanted appointments the waiting time for patient appointments at the surgery will become shorter.

We do monitor our waiting lists and patients found to be repeatedly arriving late for their appointments, or failing to turn up at all, will be removed from the practice list.

COMPLAINTS PROCEDURE

The practice operates a complaints procedure that complies with national guidelines. If you would like to make a complaint about one of our services, a leaflet explaining the procedure is available at our reception.

PATIENT INFORMATION

The practice has many information leaflets to help you get the most out of our services. There is also a notice board that gives updated news and information about the practice, and don't forget to check out our home page for the very latest news.

CONFIDENTIALITY

This practice is registered under the Data Protection Act.

At this practice, we believe it is of utmost importance to keep any information regarding our patients confidential.

Only with written consent from the patient will there be any disclosure of personal information regarding that patient.

All the staff are aware of this statement and will keep all information private and confidential.

ZERO TOLERANCE

This practice operates a Zero Tolerance Policy. If you are offensive, aggressive or abusive to any of our staff you will be removed from our practice list immediately, without warning, you and your details will be forwarded to the local Primary Care Trust.

PRACTICE TELEPHONE SYSTEM

Our landline number 0300 555 0123 usually becomes very busy between 8.00 - 10.00am weekdays.

We would ask you to avoid calling at those times unless the matter is urgent.

MOBILE PHONES

We ask that you select 'mute' or switch off your mobile phones once inside the practice.

FREEDOM OF INFORMATION – PUBLICATION SCHEME

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available on request from the practice manager.